Terms of Service

Our commercial offering includes discovery and architecture workshops, UI and systems design, secure implementation, QA, deployment, documentation, training, and ongoing support for complex software initiatives. Deliverables are described in individual proposals or SOWs that reference deliverables, milestones, assumptions, and commercial terms.

Marketing materials, blog articles, and portfolio case studies are illustrative. They do not, by themselves, constitute a binding offer. A contract is formed only after both parties execute an agreed SOW or equivalent legal instrument.

Acceptable use

You agree not to misuse our website or collaborative workspaces: no unlawful activity, no attempts to breach security, no transmission of malware, no harvesting of contact data for unsolicited bulk outreach, and no interference with other clients’ projects hosted on shared infrastructure we operate.

Client responsibilities

Successful delivery of CRM systems, SaaS applications, or AI-enabled workflows depends on timely access to stakeholders, sample data (where permitted), credentials for approved environments, and decisions on agreed review cycles. Delays or changes outside the documented scope may affect timelines and fees as described in your SOW.

Unless otherwise stated in writing, Draxon Systems retains ownership of pre-existing frameworks, internal libraries, DevOps tooling, and reusable components we develop without client-specific confidential input.

Upon full payment for the relevant milestone, clients typically receive the rights expressly assigned in their SOW—often including source code for bespoke modules built for their organisation. Third-party open-source or licensed components remain subject to their original licences and notices must be preserved in shipped artefacts.

Trademarks, brand assets, and client-provided materials remain your property. You grant Draxon a limited licence to use those assets solely to perform the contracted services.

Fees, invoicing cadence, currency, taxes, and late-payment remedies are defined in each SOW. Unless stated otherwise, invoices are payable on the net terms quoted (for example, net fifteen or net thirty days from issuance).

Project pauses initiated by the client—such as postponed approvals or dependency on external vendors—do not automatically extend payment obligations for completed milestones unless both parties agree in writing.

To the fullest extent permitted by applicable law, Draxon Systems is not liable for indirect, incidental, consequential, special, or punitive damages—including lost profits, lost revenue, lost data, or business interruption—even if we were advised such damages were possible.

Except where prohibited by law, our aggregate liability arising out of these Terms or any related engagement will not exceed the fees paid by you to Draxon Systems for the specific services giving rise to the claim during the twelve (12) months preceding the event.

Certain jurisdictions do not permit certain limitations; in those cases, our liability is limited to the minimum extent legally allowable.

Our website and documentation are provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. While we apply disciplined engineering practices to SaaS development and CRM delivery, software inherently carries residual risk—particularly when integrated with third-party APIs or legacy infrastructure outside our control.

Either party may terminate an engagement according to the termination clause in the governing SOW. Generally, termination requires written notice and settlement of amounts due for accepted work performed up to the effective date.

We may suspend access to staging environments or collaboration tools if invoices remain materially overdue after reasonable notice, without prejudice to other remedies.

These Terms are intended to be interpreted in a commercially reasonable manner consistent with international software consulting practice. If a dispute arises, the parties should first attempt good-faith resolution through direct dialogue. Specific venue, arbitration, or governing-law selections for paid engagements supersede this section when spelled out in the executed SOW.

Legal notices or contractual questions related to these Terms should be emailed to hello@draxonsystems.com. Operational project communications should continue through the channels designated in your SOW.

General enquiries: Book a strategy call with Draxon Systems.