E-COMMERCE INTEGRATIONS
Your store, accounting, inventory and shipping work together.
We connect your online store to accounting, inventory and shipping systems. Product data, stock, orders and statuses move under agreed rules, so your team spends less time copying information and can see where attention is needed.
Start with your existing systems and one important workflow. Rebuilding the whole store is not a prerequisite.
When manual handovers start getting in the way
Integrations become useful when the same information has to be copied, compared or clarified across several systems.
Products and prices are edited in several places
A description changes in the back office while the store keeps the old version. A defined data source and update rule are needed.
Store availability differs from actual stock
A customer orders a product that is already reserved. Available quantity, reservations and update frequency need to be aligned.
Orders travel through spreadsheets and chats
A manager copies the purchase details, the warehouse asks for clarification and tracking is added separately. Each handover needs checking.
A WORKFLOW EXAMPLE
One order. A clear path between systems.
Choose a situation to see what happens to the order. A delay keeps the unfinished step visible, while a repeated notification should not create another order.
Demonstration · illustrative order
Order DEMO-1042
The order is ready for carrier handover
- Store
Received
Orders
1
- Accounting
Recorded
Recorded orders
1
- Warehouse
Reserved
Confirmed reservations
1
- Shipping
Request created
Shipping requests
1
What the team sees
The order is recorded, stock is reserved and a shipping request is prepared.
What the customer sees
Your order is being prepared for dispatch.
Next step
Hand the parcel to the carrier and wait for confirmation that it has been accepted.
What happened
- The store sent the order contents and details.
- Accounting confirmed the record; the warehouse confirmed the reservation.
- The shipping service returned the created request details.
Normal processing. One order, one reservation and one shipping request. The parcel has not yet been handed to the carrier.
This is a simplified example, not a live system connection. A shipping request does not mean the parcel has been dispatched. Reservation, payment and shipping sequences depend on your business rules.
WHAT WE CONNECT
Four data flows that keep a store running
Choose the connections your systems need. For each flow, we define the source, direction and response when an update cannot be completed.
Products, attributes and prices
Accounting or PIM → store
Match products across systems using stable identifiers. Agree categories, attributes, variants and pricing rules. Define which fields come from the back office and which your team edits separately on the website.
- Product, variant and unit-of-measure mapping.
- Updates to agreed fields without overwriting unrelated content.
- A report of products that could not be matched or transferred.
Your team knows where to change product information and how it reaches the store.
Stock and reservations
Warehouse ↔ store and accounting
Exchange available quantities while accounting for reservations and multiple warehouses where needed. Agree when availability is checked and when reservations are created or released. Define what the store does when data is stale or the warehouse is temporarily unavailable.
- Available-to-sell quantities from an agreed source.
- Reservations linked to orders, including changes and cancellation.
- Rules for the last units and simultaneous purchases.
The store uses agreed stock data, while unconfirmed reservations remain visible to the team.
Orders and back-office records
Store → accounting / CRM; statuses → back
Transfer order contents, amounts, discounts, contact details and the chosen delivery method. Link records across systems so statuses and later changes refer to the same order. Returns and cancellations are handled as separately agreed workflows.
- Order transfer and confirmation that it was accepted.
- Status mapping across the store, CRM and accounting system.
- Checks for repeats, changes and records that have not been transferred.
Managers work with orders in their usual system and can see the outcome of each handover.
Shipping and shipment status
Order → carrier; status → store
Connect the shipping service’s supported capabilities: address or pickup-point data, shipment creation, tracking numbers and status updates. Distinguish a prepared request from the carrier accepting the parcel and the customer receiving it.
- Agreed shipment details sent to the shipping service.
- Tracking reference and the latest received status.
- Address errors, cancellation and return workflows.
The team and customer receive a clear delivery status without a separate manual search.
Directions are illustrative. Actual flows depend on your data sources, available APIs and system capabilities.
Every piece of data needs an authoritative source
Conflicts appear when two systems both change the same price or stock quantity. Before development, we agree which source to trust for each field.
Data
Product and base price
Example source of truth
Accounting system or PIM
What we define
Which fields are transferred and what can be edited in the store.
Data
Available stock
Example source of truth
Warehouse system
What we define
How reservations affect availability and when it is checked again.
Data
Customer order
Example source of truth
Store at creation
What we define
How it links to the back-office record and later changes.
Data
Delivery status
Example source of truth
Shipping service
What we define
How often updates arrive and how delays are shown.
This is an example of data ownership, not a mandatory architecture for every project.
The connection should stay understandable when something goes wrong
We plan visibility alongside data transfer. Your team should be able to find unfinished operations and know how to move them forward.
Exchange history
What was sent, which response arrived and where an error occurred. Keep the information needed for review with appropriate access and retention rules.
Retries and reconciliation
Retry eligible operations without creating the same record again. Reconcile the actual state when a confirmation was lost or arrived late.
A clear action for the team
Show the cause, owner and next step. Agree which errors can be resolved automatically and which need a person’s decision.
Experience in commerce and operational systems
Projects where shared data, workflows and the handling of ongoing purchases mattered.
RAM AGRO GROUP · OPERATIONS
Partner records, logistics workflows and clear ownership
Within RAM AGRO’s digital ecosystem, a custom CRM brings partner and supplier records, workflows and operational dashboards together. The relevant experience is aligning data, statuses and handovers between teams.
- Shared data
- Logistics workflows
- Task visibility
COFFEE E-COMMERCE · RECURRING PURCHASES
Repeat orders under subscription rules
A coffee platform connects product recommendations, recurring purchases and subscription controls. Customers can swap products, skip deliveries or pause a subscription. The relevant experience involves journeys that continue after the initial checkout.
- Repeat purchases
- Cycle rules
- Subscription controls
From a data-flow map to verified operations
01. Review the systems and exchange options
Check documentation, versions, access permissions and sample data. Choose the first workflow to connect.
A system map, dependencies and scope.02. Agree fields, statuses and exceptions
Define data sources, record matching, update frequency and responses to errors.
Agreed rules and verification scenarios.03. Test the integration with sample data
Check normal processing, repeats, delays, order changes and cancellation within the agreed scope.
A test integration and a report of its results.04. Roll out in stages and hand over control
Plan the switch, reconcile initial operations and prepare instructions for the responsible team members.
A working connection, documentation and support process.
WHERE WE START
Show us how one order travels through your systems
We will look at where it is created, who checks stock, where it is sent for processing and how delivery status comes back.
Discuss my systemsYou do not need a finished integration map. We will check the available options first, then define an initial stage and the basis for its estimate.
Your systems
Store platform, accounting or CRM, warehouse and shipping services.
An example workflow
One typical journey and an exception that currently needs manual work.
Exchange information
Documentation, supported formats or an anonymized data sample, if available.
QUESTIONS & ANSWERS
Questions about store integrations
Data exchange, stock, orders, shipping and how we scope an integration.
Questions and answers
CONNECT YOUR SYSTEMS
Data moves between systems.Your team sees the result.
Tell us where information is copied or checked manually today. We will identify the connections you need and the workflow to start with.